In his classic best-seller, How To Win Friends And Influence People, Dale Carnegie’s second chapter is entitled The Big Secret of Dealing With People. The secret is summed up in this principle: Give honest and sincere appreciation. [Read more…]
5 Simple Tips For Dealing With Nasty Customers
If you have been in business very long, you have likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that is going to hut your business down?because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparently no reason. [Read more…]
4 Steps to Unbeatable Advertising
1. Negotiate
Have you noticed that some people seem to always get the best deals? Yeah, you pay full price and think you did OK until they show up with the same thing, only they paid several hundred dollars less. It really get your goat! How do they do it? They’re not afraid to ask for an extra discount. [Read more…]
Additional phone lines allows for greater customer-service success
With the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After researching other options, I found a website that allowed me to not only buy the complete phone system, but also the equipment to add additional lines to my current business system. [Read more…]
Advice About Setting Up Your Own Business
Are you thinking about setting up your own business? Have you an idea for a new business but are unsure about how to proceed? If you have answered yes to either of these questions, this article could be of benefit to you. I am going to write about how to plan and create a successful small business. [Read more…]
4 Simple Steps To Great Free Advertising
Advertising a product, service, or any undertaking, such as a website for example, has always been a pain in the wallet.
I have been a follower of the free advertising mode, incidentally.
I would like to share with you two of the strategies I’ve used in getting free advertising. [Read more…]
Angry customers – what can we do with them
“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. [Read more…]
10 Ways To Ensure Your Flyer Avoids The Bin
Flyers are an excellent marketing tool to promote a club night or event. They are commonly used for student promotions throughout the country. [Read more…]
10 Sure-Fire Steps to take the Fear out of Public Speaking
Do you “feel the fear” when asked to do some Public
Speaking?
Public Speaking is still one of our greatest fears and it
turns grown men and women into nervous wrecks. The mere
thought of it turns our tongue to cotton wool, causes our
internal plumbing to act up and turns our knees to jelly. [Read more…]
10 Marketing Tips For Entrepreneurs
Nothing happens in business until a sale is made. Marketing is simply about getting new customers and keeping them. If you’re not doing something everyday to market and promote your business, your competitors are. Here are ten easy-to-implement tips to effectively market and grow your business: [Read more…]