6 Tips for Keeping Your Cool When Customers Get Hot

Customer Service1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you’ll always be professional.
2. Speak more slowly. You’ll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech. Speak slowly and methodically when your emotional triggers are launched and you’ll maintain poise during difficult conversations. [Read more…]

5 Simple Tips For Dealing With Nasty Customers

Customer relationshipIf you have been in business very long, you have likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that is going to hut your business down?because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparently no reason. [Read more…]

Additional phone lines allows for greater customer-service success

Telephone, telephones, phone, phones, telephone systems, telephone systemWith the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After researching other options, I found a website that allowed me to not only buy the complete phone system, but also the equipment to add additional lines to my current business system. [Read more…]

Advice About Setting Up Your Own Business

Are you thinking about setting up your own business? Have you an idea for a new business but are unsure about how to proceed? If you have answered yes to either of these questions, this article could be of benefit to you. I am going to write about how to plan and create a successful small business. [Read more…]

4 Simple Steps To Great Free Advertising

Advertising a product, serviceAdvertising a product, service, or any undertaking, such as a website for example, has always been a pain in the wallet.

I have been a follower of the free advertising mode, incidentally.

I would like to share with you two of the strategies I’ve used in getting free advertising. [Read more…]

Angry customers – what can we do with them

tips for customer service“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. [Read more…]